Privacy Policy

1. Information We Collect

We collect the following categories of information when you use the WellSaid App or our website:

• Account information — name, email address, and basic profile details you provide.
• Entries and content — your prompts, responses, reflections, and any AI-assisted transcripts you save.
• Relationships/people metadata — names or labels you assign to the people you capture for (e.g., “Dad,” “Sage”).
• Usage data — app interactions, feature usage, and diagnostics that help us improve performance.
• Device and technical data — device type, OS version, and similar technical details required for functionality.

We do not collect biometric data, payment card numbers (website payments are handled by Stripe), or device-level identifiers beyond what is necessary to run the service.

2. How We Use Information

• To operate and improve the app, including AI-assisted features and personalization.
• To provide support, troubleshoot issues, and keep the service secure.
• To communicate important updates (e.g., feature changes, policy updates). You can opt out of non-essential marketing emails.
• To maintain your subscription status and account access (when applicable).

3. How We Share Information

We don’t sell your personal data. We share limited information with service providers that help us operate the product (e.g., cloud hosting, analytics, email delivery, and Stripe for payments). These providers are bound by contractual obligations to protect your data and use it only for our instructions.

We may disclose information if required by law, to protect our rights, or in connection with a business transfer (e.g., merger). If such a transfer occurs, we’ll notify you of any material changes to how your information is handled.

4. Children’s Data

The app is not directed to children under 13, and we do not knowingly collect data directly from children. Adult users may reference minors in their entries; those entries are stored securely and are not visible to others unless you explicitly share them. If we learn we’ve collected data from a child in violation of this policy, we’ll delete it upon request.

5. Data Retention

We keep your content for as long as your account is active. If you cancel your subscription or stop using the app, we may retain your data for up to 12 months to allow easy reactivation. You can request deletion at any time, and we’ll honor it unless we’re required to keep certain records (e.g., for legal or billing obligations).

6. Security

We use industry-standard safeguards, including encryption in transit and at rest, access controls, and routine monitoring. No method of transmission or storage is 100% secure, but we continuously work to protect your information.

7. Your Rights & Choices

• Access and update — view and edit your account information and entries.
• Deletion — request deletion of your account and data at any time.
• Export — request a copy of your data in a portable format.
• Communications — opt out of non-essential emails via the unsubscribe link.

To exercise any of these rights, email us at support@wellsaidapp.com. We typically respond within 30 days.

8. International Transfers

We may process data in the United States and other countries. Where required, we implement appropriate safeguards for cross-border transfers (such as standard contractual clauses or equivalent protections).

9. Changes to this Policy

We may update this policy from time to time. We’ll post the revised version with a new “Last updated” date. If changes materially affect your rights, we’ll provide additional notice (e.g., in-app message or email).

10. Cookies & Tracking Technologies

We do not currently use cookies or similar technologies for analytics or advertising. In the future, we may use essential cookies or local storage to:

• Maintain secure sessions after you log in.
• Process payments and prevent fraud (e.g., via Stripe).
• Remember your preferences and improve site functionality.

These technologies will be used only for the operation of the service and will not be used for cross-site tracking or advertising without your consent. If we introduce non-essential cookies (e.g., analytics or marketing), we will provide notice and request your consent where required by law.

11. Contact Us

Email: support@wellsaidapp.com